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Each day, we are dedicated to offering the highest quality services to our customers. Get answer to any your question about NXTL Mobile eSIM.

1. General questions

The NXTL Mobile eSIM is a Global Roaming eSIM with a Global
Coverage on 3G, 4G & 5G (the latter depending on availability and device compatibility)
networks in 200+ countries. NXTL Mobile eSIM is enabled for Data service
and/or Data, Voice, and Text services. NXTL Mobile eSIM is also enabled for
VOICE call (Outgoing and Incoming), SMS, MMS and Social Media Call and Chat through any
of the communication mobile apps (such as WhatsApp, Messenger, Telegram, Truecaller, Viber,
WeChat, Skype, Whoscall, Tiktok, etc.) installed on your Smartphone/Tablet/ Device.

If your phone is not compatible with eSIM technology, don’t worry! Simply download our MOBYX app from the Google Play Store (for Android) or Apple App Store (for iOS). Our app unlocks the full potential of eSIM, allowing you to enjoy the benefits of seamless connectivity, easy activation, and enhanced mobile experiences. Get started today and make the most of our user-friendly app to access the power of eSIM on your device.

A QR code serves as a gateway to your eSIM profile, containing both a download link and an activation code. This code allows you to effortlessly establish a connection with the eSIM server and download the associated eSIM profile onto your device.


Scanning a QR code is far more convenient than laboriously inputting a lengthy text string. However, if circumstances prevent you from scanning the QR code, you still have the option to manually input the required information to activate your eSIM.


One important point to keep in mind is that QR codes are single-use only. Once a QR code is scanned and an eSIM profile is successfully downloaded, it cannot be reused to obtain the same eSIM, whether on the same device or a different one.

Once your order for the NXTL Mobile eSIM via our automated eSIM Signup Script,
your eSIM QR Code along your its eSIM ICCID number, eSIM internal MSISDN number, your
username and default password and Login URL link will be delivered to the email address you
used in place the order for the eSIM. The eSIM QR Code will be available in your eSIM Account
Self-Care Portal once you log in using the login credentials you will receive after signup. Right
in your eSIM Account Self-Care Portal, you could download the QR Code and scan the QR code

with your smartphone/tablet/device and it will install automatically on our phone within some

Yes, it is! Our platform allows you to send SMS messages directly from your own phone number, providing a personalized and familiar experience for your recipients. This feature ensures that your messages come across as trustworthy and easily recognizable to your contacts, fostering better communication and engagement. Enjoy the convenience of using your own number while leveraging the full capabilities of our SMS services.

No, the eSIM itself does not drain the battery of your mobile device. It consumes the same as a SIM card when using cellular data. However, being connected to two networks uses more energy than being connected to one network.

No Shipping Requirements. The NXTL Mobile eSIM QR (Quick Response) Code
will be waiting for you in your newly created eSIM Account Self-Care Portal once you have
signed up and it takes less than 10 minutes for you to complete the ordering process. You can
scan the QR code with your smartphone/tablet/device and the eSIM will auto be installed on
your Smartphone/Tablet/Device. For some reason, if you have difficulties or encounter some
technical issues in accessing your eSIM Account Self-Care Portal after successfully order, you
can contact NXTL Mobile Support Team for manual delivery of NXTL Mobile
eSIM QR Code to your email. The manual process in delivering the eSIM QR Code to your
email may take 12-24 hours for configuration; setup and delivery of the eSIM QR code to you
from the time you successfully place the eSIM order. We have easy-to- install-and-up and ready
for use User Guides for the NXTL Mobile eSIM.

Yes, you can. You can have more than one eSIM and up to 20 eSIMs provided by various networks
installed in your phone, but you can only use one eSIM at a time or two eSIMs at a time if your
phone is a dual-eSIM supported phone and you can switch from one eSIM network provider to
another eSIM network provider installed in your phone.

Yes. You can buy the eSIM and pass the QR code. Anyone with an eSIM capable device can use the QR code to download the eSIM.

You can check eSIM supported phones in our User Guide 

Yes it can, if your device is among the list of supported eSIM devices.

You can check list of supported eSIM devices here.

  1. Convenience: eSIM eliminates the need for a physical card, making it more convenient for users. There’s no need to carry or swap out SIM cards when traveling or changing carriers.

  2. Dual SIM Support: Many eSIM-capable devices offer dual SIM functionality, allowing users to have two active phone numbers on a single device. This is especially beneficial for individuals who want to separate work and personal numbers on one phone.

  3. Remote Activation: eSIMs can be activated remotely, which is useful for travelers. You can set up a new plan while abroad without the need to visit a local store.

  4. Security: eSIMs are soldered or built into the device, making them less susceptible to physical damage, such as theft or loss of a physical SIM card.

  5. Environmental Impact: Reducing the production and disposal of physical SIM cards can have a positive environmental impact, as it reduces e-waste.

  6. Faster Activation: eSIMs can be activated almost instantly, whereas physical SIM card activations may take more time.

  7. Flexibility: eSIM allows you to switch between carriers more easily. You can change your mobile plan without the need for a new physical SIM card.

  8. Space Savings: eSIM technology frees up space within the device that would otherwise be used for a physical SIM card slot. This can allow for slimmer and more compact device designs.

  9. Compatibility: For travelers, eSIM can offer better compatibility with multiple networks and regions. You can switch between carriers without needing to physically swap SIM cards.

  10. Future-Proofing: As technology advances, eSIM is likely to become more prevalent, making it a way to future-proof your device.

Yes, but only if your smartwatch supports mobile connectivity via eSIM and is not otherwise restricted. Please refer to your smartwatch manufacturer guide to confirm the eSIM capability and activation instructions for your smartwatch.

Yes. You will request a new eSIM QR Code and we will send to you and migrate/swap your
account details (including the phone number/s) in your previous eSIM to the new eSIM so you
can use with a new device.

The NXTL Mobile eSIM is enabled for DATA service and enabled for Data, Voice,
and SMS.

SMS are only available with Premium Phone Numbers from these countries:

Chile Santiago SMS
Czech Republic
South Africa
United Kingdom
United States

Voice and Data services works with any country phone number.

Yes, you can have your physical SIM inserted into your Smartphone and as well have an
eSIM installed in your phone. You can also use any of the network providers – your current
provider and the eSIM network provider at any time, but you have to switch from one network to
the other when using to place a call, send text and browse. However, you can have priority use
in each network in your phone. For example, calls and SMS using your current network provider
while for DATA, your eSIM network provider or vice versa.

They are the same with our physical SIM. The difference between the physical SIM and
eSIM is the deployment method into a Smartphone/Tablet/Laptop or any device that supports
eSIM. Physical SIM is inserted physically into a SIM slot in a Smartphone or device while eSIM
is virtually inserted (installed) on a Smartphone via QR code.

Because it is specifically designed for global use in200+ countries with zero roaming
charges and free incoming calls in 120+ countries with the NXTL Mobile Softphone
unlike local SIMs that are designed mostly for affordable local use but very expensive global use,
high roaming charges and limited global coverage when traveling abroad.

With the NXTL Mobile eSIM DID Phone Numbers, whether the UK, US or
other country DID local phone number mapped to your NXTL Mobile eSIM, you
can create a very local presence in the country of your business partner and provide them with
your NXTL Mobile phone numbers having their country telephone dialing code and even
specific state/city/area telephone codes if you subscribe for a DID local phone number for that
state/city/area. With this, they would feel more comfortable to call your NXTL Mobile
and/or DID local telephone number in their country as they may not need to pay a long-distance
fee for calling your local phone number if they are on a monthly plan with their telephone
network provider as with most businesses in the United States. With the NXTL Mobile
eSIM and/or the DID local phone number subscription, you could have virtual offices in more than 20 countries worldwide and have local phone numbers subscribed
in those countries and you could either integrate and map all these numbers with your NXTL Mobile eSIM or any regular phone number (if your local provider have such features
for your phone plan) so you can answer and place calls from and to your business partners from
one location anywhere you are in the world. Your office/s moves with you especially with your
NXTL Mobile eSIM, and this is possible with the our eSIM

Absolutely Yes! You can record your own voice message in your NXTL Mobile
eSIM for your callers to drop a voicemail if you are not chanced to pick up incoming call
or your phone is switched off. This gives your caller confidence that he/she really called your
line, heard your voice, and dropped a message. And of course, you can easily later retrieve and
listen voicemails from your email address registered with your NXTL Mobile eSIM
Account free of charge or you can retrieve and listen to your voicemails directly from your
NXTL Mobile eSIM at an affordable cost.

Yes! You can easily forward your NXTL Mobile eSIM number(s) to any local
telephone number(s) provided by any network. However, you could also forward your local
telephone number(s) from your local network provider to NXTL Mobile eSIM.
Please, check this feature with your local network provider because it seems some local network
providers have the call forwarding feature disabled for their subscribers.

Yes! The NXTL Mobile eSIM has data (internet) access in most countries
where we have coverage. However, data coverage is not available in some countries, especially
countries with low charges for internet usage. We concentrate on countries with high charges for
internet usage to make it cheaper for our customers traveling to those countries to use the
internet at affordable rates!

Not necessary! During signup for the NXTL Mobile eSIM via NXTL Mobile eSIM Signup Script on our website, once you have successfully completed the process,
your eSIM Account ID (Username and Password) will be sent to your email automatically, which
you will use to have full access to your NXTL Mobile eSIM account online on 24/7
basis to check and see calls (outgoing & incoming) history, airtime purchase history, missed
calls, sms history and other features. You can fully and conveniently manage your account

Good question! The NXTL Mobile eSIM is not a local SIM provided by a
local network. The NXTL Mobile eSIM is a Global Roaming eSIM for global
use when you travel abroad from one country to another or to multiple countries for business,
conferences, vacations, or pleasures. The issue here is beyond just having a SIM to travel abroad
but the cost in roaming, cost in calling, cost in receiving calls, voice clarity, easy access to
manage SIM account, call forwarding, reading of voicemails, etc. If you are a traveler whether
frequent periodic or occasional, you would know the importance of a personal mobile phone
when you arrive at the airport to call someone to pick you at the airport, to place a call to your
intended host, to place a call to your loved ones and family members, friends and business
associates all at affordable outgoing calls, free incoming calls so you do not need to SMS the
person that you would call back due to high cost of receiving calls on your local network phone
abroad, voice clarity and very wide coverage and without high phone bills; by all standards the
NXTL Mobile eSIM is all what you need! You will be in constant touch with your
loved ones, friends, and business associates anywhere you are in the world with the NXTL Mobile eSIM.
When discussing low cost of use and worldwide coverage with the use of NXTL Mobile
eSIM; let’s assume you have your NXTL Mobile eSIM and your friend has a
local network phone and both of you are traveling to the United Kingdom and to the United
States and to Canada and to Australia and to Hong Kong and back to your country for a period
of just 30-60 days, you will be surprised that your friend with the local network would be billed
sometimes high charges for receiving calls when both of you arrive in the UK while with the
NXTL Mobile eSIM, you will receive free incoming calls; and then to the United
States, you will still be receiving free incoming calls while your friend would not, he/she would
be billed by his local network provider for receiving calls; and then to Canada, the story

continues from Canada to Australia to Hong Kong and back to your country of origin. You will
enjoy free incoming calls with the NXTL Mobile eSIM while your friend will not! 
This does not even consider the cost of outgoing calls both of you will place with the different
networks. You will have low outgoing calls than that of your friend with the local network.
Assuming if when you get to Hong Kong and you decided to visit more one or two countries, you
will be surprised that your friend may not be able to receive and/or place calls in those
additional one or two countries because his local network providers does not have coverage in
those countries but with NXTL Mobile eSIM you can be assured of receiving calls
and placing calls because the NXTL Mobile eSIM coverage is virtually worldwide.
In terms of savings in dollars, you will save up to $1500 with the NXTL Mobile
eSIM while your friend may accumulate a telephone bill of more than $2500 when both of
you return to your country back from your overseas trip. Now, just in 30 days globe-trotting, see
the cost savings and cost accumulation; consider a 180-day globe-trotting? Every person no
matter his or her financial situation, wealthy, rich, average, poor would want to save the next
one (1) dollar instead of just wasting it. And we are sure you would like to do the same!

NXTL Mobile customers display on phone eSIM NXTL Mobile
2. Billing & Account
  1. Access NXTL Mobile Account:

    • Open your web browser and go to the NXTL Mobile website. Log in to your NXTL Mobile account using your username and password.
  2. Access Billing Information:

    • Look for the top menu on the NXTL Mobile website and click on “Billing Information.” This option is typically located at the top of the screen.
  3. Select “Make a Payment”:

    • On the left side of the Billing Information page, you should find an option labeled “Make a Payment.” Click on this option to proceed.
  4. Enter the Amount:

    • You will be prompted to enter the amount you want to add to your NXTL Mobile account. Fill in the desired amount in the provided field.
  5. Click “Next”:

    • After entering the amount, click the “Next” button to proceed to the next step of the payment process.
  6. Review Payment Details:

    • Review the payment details, which should include the specified amount and payment method. Ensure that all the information is correct before proceeding.
  7. Press “Pay Now”:

    • To complete the transaction, click the “Pay Now” button. This action will initiate the payment process and add the specified amount to your NXTL Mobile account.
  8. Confirmation:

    • Once the payment is successfully processed, you should receive a confirmation message, and your NXTL Mobile account balance will be updated to reflect the added funds.
  9. Completion:

    • You have successfully added money to your NXTL Mobile account. You can now use these funds for your mobile services or any other transactions available on the platform.

Yes, it is absolutely okay to use credit, debit, or any other valid card to make payments in our system. We accept a variety of payment methods to provide flexibility and convenience to our users. You can securely use your preferred card to complete transactions within our system.

The decision is in your hands.


We suggest acquiring and configuring the eSIM just before your journey, enabling you to activate it immediately upon reaching your destination. You have the option to keep the eSIM deactivated until you reach your final stop.

Upon completing your purchase, you’ll be sent an email containing a link to generate an invoice.

We have an awesome 24/7 support team and a live chat feature available. Please feel free to contact us through our support channels, and we’ll be happy to assist you with any questions or concerns regarding payments.

No, we do not have any additional fees.

We accept a variety of payment methods to cater to your convenience. You can make payments using cryptocurrencies as well as traditional methods such as credit and debit cards.

3. Softphone App

If your phone is not compatible with eSIM technology, don’t worry! Simply download our MOBYX app from the Google Play Store (for Android) or Apple App Store (for iOS). Our app unlocks the full potential of eSIM, allowing you to enjoy the benefits of seamless connectivity, easy activation, and enhanced mobile experiences. Get started today and make the most of our user-friendly app to access the power of eSIM on your device.

To add an additional number to your eSIM account, kindly reach out to our Live Support. This process requires assistance, and our dedicated team is ready to help. We understand that it’s not something customers can handle independently, but rest assured, our support team is here to efficiently manage the addition of the extra number for you. Contact us, and we’ll take care of it promptly.

  1. Sign Up:

    • Begin by signing up for an account. Provide the required details to create your account on our platform.
  2. Add Money to Your Balance:

    • Once signed up, add funds to your account balance. This will enable you to use the Softphone app seamlessly.
  3. Receive QR Codes:

    • After adding funds, you will receive QR codes. One QR code is for adding eSIM to your phone, and the other is for the Softphone app.
  4. Open the App:

    • Launch the Softphone app on your device.
  5. Scan QR Codes:

    • In the app, locate the option to scan QR codes. Use your device’s camera to scan the QR codes received earlier.
  6. Automatic Connection:

    • Once the QR codes are successfully scanned, your account will be automatically connected to our system.
  7. Start Using:

    • Congratulations! You are now free to use the Softphone app for seamless communication. Explore the features and enjoy the convenience of our service.

All phone devices can support the Softphone application, which you can find and download from the Apple App Store or Google Play Store.

Yes, you can add balance directly from the Softphone app

Yes, you can check rates within the app. Simply navigate to the ‘More’ section at the bottom of the app, and then select ‘Check Rates’.


Our client love us!

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NXTL Mobile excels in every aspect. Their service is exceptional, offering innovative solutions and a dedicated team. I highly recommend it !
We are delighted we found NXTL Mobile. Their exceptional service and expertise have made a significant impact on our success. Choosing NXTL Mobile was a game-changer.